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I added on the US data talk and text just now and i don't need it to start till Wednesday.

jroz
Good Citizen / Bon Citoyen

Any ideas on what i can do?

3 REPLIES 3

jroz
Good Citizen / Bon Citoyen

Thanks for letting me know

 

HALIMACS
Mayor / Maire

@jroz 

 

There's not much you can do.

 

It'll start NOW, and expire in 15 days.

 

You might try your luck with the customer support group to see if they can 'void' the transaction and place the purchase value on your available funds.

 

This way, you can repurchase it before you leave for the US.

 

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or
  2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.


@jroz wrote:

Any ideas on what i can do?


Unfortunately, there isn't any way to set a start date for an add-on.  All add-ons start immediately upon purchase.

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