I Can't Seem to Delete My Account

[B23]

When I login to my account there's no payment tab under which I can go and unsubscribe. 

[LitlLdy]

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@B23 wrote:

My layout doesn't look like that unfortunately

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@B23 , I don’t see if you stated you’re using the app or a browser on your device!

If you’re using a browser, on mine I have an > (arrow) at the lower left of the page, I click on the > then click on payments, you can unsubscribe there. You can’t however delete your account. Once your current subscription ends & goes 90 days with no payment made your account will be permanently deleted, your SIM Card will no longer work!

Edit: I do suggest sending a CS_Agent a private message to delete your payment card off your account to avoid any unnecessary charges!

[Handy1]

@B23  That screen shot is from using phone on the web site . But the steps are the same go to payments > manage subscription > then toggle off auto subscribe @B23  also if you port out your number it will cancel your account also . Or you can ask support to remove your credit card info on file right away too 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Again, app or browser? If browser then maybe you have a little arrow in the lower left to pull over a menu bar.

[B23]

My layout doesn't look like that unfortunately

[B23]

Yes, unfortunately I've tried on incognito and clearing cache and nothing has worked. My layout simply doesn't show the same tabs 

[Handy1]

@B23 

Turn  auto pay  OFF/ON  3 easy clicks