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How to unlock my account

BrendanPenner
Great Neighbour / Super Voisin

My account is locked and I don’t know my pin

3 REPLIES 3

softech
Oracle
Oracle

@BrendanPenner PIN can be reset after you login to My Account 

 

For My Account access,  you try Reset Password?


@BrendanPenner wrote:

My account is locked and I don’t know my pin


If you've entered the password incorrectly a bunch of times, a message stating that you've exceeded the maximum number of login attemps will apear. Before making any attempts to contact Public Mobile customer support, please first try clearing your browser cache and cookes and close the browser. Re-open the browser and try again to log in.  Also try the password resetting option.

Alexandf
Model Citizen / Citoyen Modèle

@BrendanPenner 

open ticket with PM support and ask them to 

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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