10-08-2021 05:25 AM - edited 01-06-2022 03:43 AM
My 4Four digit pin I need to reset how do you do that
Solved! Go to Solution.
10-08-2021 01:19 PM
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
and they will reset for you,
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
10-08-2021 06:37 AM - edited 10-08-2021 06:37 AM
@Dicko6811 wrote:My 4Four digit pin I need to reset how do you do that
Hello @Dicko6811 in your subject line you have pin(s) plural, so I will guess you may be talking about Account and Voicemail pins....if not, than you have this info. anyways. 🙂
Your Account (4 digits) PIN is different from your Voicemail (4-15 digits) PIN.
Your Account PIN is set up when you activate with Public Mobile; only Customer Support Agents (CSA) can change it for you once it is created.
You can change your Voicemail PIN (password) using Self-Serve or by dialing into voicemail.
Log in to Self-Serve here, then click on ‘Reset Voicemail Password’ under My Profile, on the Overview tab.From voicemail, follow these steps:
10-08-2021 06:17 AM
You need to open a ticket with CS:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type "Reset PIN" then click "contact us"
10-08-2021 06:16 AM
You will need to verify you are the account holder thru Simple--Simon or if you send a private message by supplying the following info:
Changing your email, 4 digit account pin #, or sim card.( if you cannot recieve the verification code) can only be done by a CSA after answering additional verification questions such as:
If you answer 3 out of the 4 additional questions the CSA asks of you they will then allow you to change your account pin #. Write it down somewhere safe in case you forget it or hide it as a phone number in your contacts. ie. Aunt Pam 1 613 876 XXXX. Easy access but oblivious for most but yourself.
10-08-2021 05:44 AM - edited 10-08-2021 05:55 AM
@Dicko6811 To change the account PIN, you have to ask a CSA. Use the chat bubble and open a ticket.