01-08-2021 09:18 AM - edited 01-05-2022 04:46 PM
I've signed up with the promotion email through the website and get confirmation that my email will be qualified. Just want to see how should I will receive the 1st month free promotion.
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01-08-2021 09:52 AM - edited 01-08-2021 10:06 AM
You will NOT receive your "first month free as part of the 2021 January Promotion".
Upon activating, your payment card (or other source of payment arranged upon activation) will be debited for the amount required for the first 30 days of service for the plan that you select.
If you activated using the same e-mail address that you used to sign up for the promotion, you will receive your 2nd 30-day period of service for free by way of an account credit which will be assigned prior to the 2nd 30-day cycle of your selected plan.
Saying that, it is completely understandable why you might believe one might get the first month free, given the wording of the promotion on the get offer landing page, which reads:
01-08-2021 09:31 AM
@fenghaoyuchris You will definately be getting it after your first full month, so if your renewal is on Feb7th it will be free then (the second month)
01-08-2021 09:24 AM - edited 01-08-2021 10:03 AM
You have to pay for the first month. You would receive a credit for the second month.