12-27-2021 08:49 PM - edited 01-04-2022 04:46 AM
Both emails on file have to match or is there anything else have to do?
Reason for this: Want to ensure its all properly linked so any community rewards will find its way to My Account. Thanks
Solved! Go to Solution.
01-02-2022 07:40 PM
Both emails have to be the same to receive rewards and will be linked.
01-02-2022 07:33 PM
Did you validate your community account email address?
12-27-2021 09:15 PM
@esjliv wrote:
@allagelman wrote:Both emails on file have to match or is there anything else have to do?
Reason for this: Want to ensure its all properly linked so any community rewards will find its way to My Account. Thanks
@allagelman - ensure the same upper or lower case (for each character) is used in both the Community AND Self Serve account emails. It has been reported, if they are not exactly the same then Community Awards may not be awarded properly. So ensure these are the same.
That is true @esjliv
In reality/practice, it's likely the Service Account that will have been generated first with a genuine/valid e-mail address. (or at least, i believe it has to be valid - anyone know if the e-mail address can be unregistered yet still result in a successful Public Mobile activation?)
When a user subsequently creates a Community account, the user must make sure they've used the EXACT e-mail address they used for the Service Account.
12-27-2021 09:08 PM - edited 12-27-2021 09:13 PM
@allagelman wrote:Both emails on file have to match or is there anything else have to do?
Reason for this: Want to ensure its all properly linked so any community rewards will find its way to My Account. Thanks
@allagelman - ensure the same upper or lower case (for each character) is used in both the Community AND Self Serve account emails. It has been reported, if they are not exactly the same, then Community Awards may not be awarded properly. So ensure these are the same.
12-27-2021 09:04 PM
@allagelman wrote:Both emails on file have to match or is there anything else have to do?
Reason for this: Want to ensure its all properly linked so any community rewards will find its way to My Account. Thanks
Nope, that's it @allagelman
Just MAKE SURE, if you ever have to change one that you also change the other.
12-27-2021 08:54 PM - edited 12-27-2021 08:56 PM
HI @allagelman
Yes, email used in Community and My Account must be the same for PM to distribute the Community reward
If one of them is different, it is easier to change email used on Community account, you can do it yourself. But if you need to change the email on My Account, you will need CS Agent's help
12-27-2021 08:53 PM - edited 12-27-2021 08:54 PM
your account Self-Serve same email with account community..to you received rewards.