How to get support for dropped calls/poor reception (talk/text/data)

[Seansphone]

Cannot seem to get any support can someone please give me a call. 

[Seansphone]

Thank you. I’ll try that. 

i have created 2 tickets so far. The only response I have received is we are closing your ticket. 🤷‍♂️

[softech]

@Seansphone we are just customera like you. I suggest you to open another ticket and push them for escalation 

at the same time, what brand and model your phones are? Out the PM sim cards in the the other phones (yours8m into your wife's phone and vice versa ). By doing so, it will force a sim re-provision and could resolve the issue 

[Seansphone]

Have already created a ticket with CS. The only response I’m receiving is that my ticket is getting closed. No one has contacted me to help. Just to say ticket is closed. 

phine works 90% of the time. Cell surface is disrupted with dropped calls daily and choppy calls. And data is intermittent at times. 

has been problematic since I switched me and my wife over from Bell. Both phones same issue. New iPhones. Only change has been the carrier. 

i would love for someone to reach out to investigate and help please. I am happy staying with Public just need these issues resolved. 

[softech]

@Seansphone 

new activation or existing subscriber for some time??

what phone do you have?? did you try in different area?? maybe try you sim card in another phone??

but it is true some experiencing some drop calls issues.  You can ask support agent to re-provision you account and it should help :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Chalupa_Batman]

Hello @Seansphone 

You can create a ticket for a CS Agent to reset your network on their end.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.