03-12-2024 07:56 PM
03-12-2024 08:06 PM
@Laura32 Are you sure both charges went through and one wasn't just pending? If so you can contact customer service via the chatbot bottom right as @Brianna182 said. Since it an act up sometimes, if that doesn't work then send a private message to support using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at the envelope icon top right or tap your avatar for Messages.
03-12-2024 08:00 PM
You can open a customer service ticket through the chatbot on the lower right