How to change email associated with acct?

[weg121]

Hi, would anyone have a procedure to get the email on my acct changed as I no longer have access to the email address.

thx

Wade.

[BKNS27 · Accepted solution]

@weg121 

The only person that can help you change your email address on your Self Serve account is a CS_Agent. They will need your PIN number, phone number address, old email address etc.

[esjliv]

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@weg121 wrote:

Hi, would anyone have a procedure to get the email on my acct changed as I no longer have access to the email address.

thx

Wade.

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@weg121 

If you mean the email to your Community account, you can do that yourself in My Settings  under your Avatar, top, right of your Community page.

The only way to have your email changed to your Self Serve/My Account or My Rewards (same email and password set up) is to ask the CSA to do it for you, as other tow posters already said.

Methods to contact CSA here:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hTideGnow]

HI @weg121   We cannot do it ourselves.  You have to open ticket with PM Support and have them to change it for you

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Change username
2. Click " Forgot Self-Serve Email"
3. Click "Contact Us"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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