How to cancel an account without logging in?

[Marek2]

Hello,

How do we cancel an account without being able to log in? I tried to port the wife's number and set her up with PM, but after 2 weeks, no working number, after submitting credit card info got charged for one month service, can't log in to account again.  Don't want to be charged monthly for NO PHONE SERVICE.  Posts to CS go unanswered, any ideas? On verge of calling Credit Card company and launching a complaint against PM if they charge me again.  Still a costumer myself, but divorce looms immanent over this, since she already got another provider with same deal, and wants me to drop this no-costumer support provider...

[fixin]

@Marek2 - You can message the agents of Public Mobile here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

[Marek2]

Thanks, so how to open a ticket? Pricate message? Whom do I message?

[softech]

@Marek2 

you have enough time to have support sort out the issue or help you to cancel the account.  Please submit a ticket by messaging support as advised above.  Submit it now and they will reply and resolve it within today

[Marek2]

She did install the app. And after finishing the sign in process. When trying to log in again the app keeps kicking her out. And we keep getting Frrbiden A1 message on the PC. So we can't even change the credit card number. Since the service never activated will she be charged again? The aniversary of fatal account setup is the 24th of March.

[fixin]

@Marek2 - The only thing that comes to mind is to

• Not to try issue a chargeback, may run into some issues in port troubles into Public Mobile / Koodo / TELUS family next time.

Please try to do this to suspend your account:

• Change your credit card number

It won't go through next time and will suspend the account for 90 days before removing your account and number permanently,

[Sansan]

Unfortunately,  in order to cancel, you have to sign in and unsubscribed so that credit card is not charged going forward.  

You have to show the credit card company information that you tried to cancel  and they refused to be successful with them. And no service was provided. 

How did you contact them? Did you check your inbox. They will usually reply with the day.

You can submit another request again using the bot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

[softech]

@Marek2 

did you use the app to complete the subscription process?  If you used only the browser, the subscription was not completed

as for ticket you opened,did you check your Community inbox for support's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I think you should open ticket with PM support again by message, and give them one more chance to get the account sorted out first

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there