2 weeks ago
A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?
Solved! Go to Solution.
2 weeks ago
HI @Electro_Mac
i know it is problematic to use IMEI for porting if account number is available, so should stay away from it
the worst part is when port by IMEI fails, people usually wait longer to get to resolved
2 weeks ago
There’s nothing to loose by not trying it that’s the way I’d look at it or what have to wait a week on agent
2 weeks ago
HI @Electro_Mac
using account number will not give a problem
2 weeks ago
What’s not giving a problem right now?
2 weeks ago
HI @Electro_Mac and @Hoffer1
IMEI for porting usually gives error. Better to get the account number
Since you cannot login My Account, message support agent and they can give you that:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
You should be able to use the IMEI number if you want to port out to another provider
On IPhone go into settings-general-about…scroll down till you find it…you can copy the number by holding your finger on the number till copy shows up.
this would be faster than waiting on an agent.
Not sure how to find it on android phone
2 weeks ago - last edited 2 weeks ago
Try login on the PM app on his account then Subscription tab>Manage Subscription… the account number will be there.
2 weeks ago
you cannot.
you have to either login My Account or open ticket with PM support to get the account number (or help to login). Please reach out to PM support by private messaging them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there