You mean a sim card @Mairey ? You need to obtain a public sim card and go through the activation pages here: https://publicmobile.ca/en/on/portal/activation
or, are you already a current customer and are in suspended status?
Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.
So, if this is the case, ignore these messages on your SELF SERVE account.
If you have no services, and it is past your renewal, maybe your autopay failed?
Add Funds, manually, to your owing amount or more, through SELF SERVE (or by calling 611 if you have a card registered), then select to reactivate/resume services if it does not automatically do so.
If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.
Or try
- Go to “Plan and Add-Ons” TAB
- Select "Lost/Stolen Phone" TAB
- Select "Suspend Service" BUTTON
- Then, Select Resume/Reactivate Service
- Log off your account. Log back in. Reboot your phone.
If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.
Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
