How long to have ticket addressed?

[H8TR]

Activated a new line at a retailer on Sept 22 but due to their incompetence, they must have typed my email address wrong. So have I haven't been able to get into self serve yet, can't setup AutoPay etc. I submitted a ticket on the same day and hasn't been addressed after 72 hrs. How much longer do support tickets take?

[H8TR]

Thanks, my issues were address. I wasn't aware that it would be in the form of a PM. I had kept checking my email.

[darlicious]

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@geopublic wrote:

@H8TR  Click here to register your selfserve account.

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@H8TR   Yes it's very possible you just need to set up your account versus access it. Please tell us if that is the case.

[geopublic]

@H8TR  Click here to register your selfserve account.

[ChuckYeah]

Have you tried to set up an account with the same email address already. At some retailers, the activation does not include the "My Account" setup??

[Dunkman]

@H8TR 

Usually within 48 hours, but if busy, can be 3-4 days.  From my understanding though, the wait times have been quicker recently.  If you have not hear back by this evening, you might want to send another ticket for moderator help.