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How long does it take for the sim to activate?

NixXavior
Great Neighbour / Super Voisin

Got the account set up, the plan picked, Credit card set upand has been charged.  The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previous cell provider to the public mobile?

14 REPLIES 14

Dunkgirl
Deputy Mayor / Adjoint au Maire

 


@NixXavior wrote:

Got the account set up, the plan picked, Credit card set upand has been charged.  The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previous cell provider to the public mobile?


@NixXavior  Sim is activated almost instantly. If you are referring to the porting process, that can take hours -> days.

 

What provider are you coming from and Is your phone unlocked?

 

Keep the old sim card in, and use that until it stops working. If it has been more than 48 hours and the old sim is still working contact the moderator team to resubmit the port.

Click this to message them.

NixXavior
Great Neighbour / Super Voisin

So do I leave my old sim card in until it stops working then switch to the new public mobile one?

cavemantoronto
Mayor / Maire

@NixXavior wrote:

Got the account set up, the plan picked, Credit card set upand has been charged.  The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previous cell provider to the public mobile?


This could be compatibility or phone set to 2g.  What phone do you have?  Account might not have activated properly.

NixXavior
Great Neighbour / Super Voisin

The phone is a Galaxy S7, and I checked to make sure it was compatible before hand.  I have successfully logged into my account, and am able to see all my stuff in there, and as mentioned before, my CC has been charged.

 

Cell isn't locked to the previous provider

wickedgx
Great Citizen / Super Citoyen

When I did it a week ago, I was able to use both sim cards. The public mobile one however could only call and text out, data work instantly. Only after the porting process, calling in and text in was working. 


@NixXavior wrote:

The phone is a Galaxy S7, and I checked to make sure it was compatible before hand.  I have successfully logged into my account, and am able to see all my stuff in there, and as mentioned before, my CC has been charged.


So who was your previous cell provider ? Phone might be locked to them...you'll need to contact them to request a free unlock code or you can buy one on-line. Good  luck.


@NixXavior wrote:

The phone is a Galaxy S7, and I checked to make sure it was compatible before hand.  I have successfully logged into my account, and am able to see all my stuff in there, and as mentioned before, my CC has been charged.


Ok. Porting number or not, service should work, just no incoming.  Check and make sure you aren't set to 2g network.  They probably need to do account refresh.

z10user4
Mayor / Maire

@NixXavior wrote:

Got the account set up, the plan picked, Credit card set upand has been charged.  The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previous cell provider to the public mobile?


Yeah I vote still locked. It being a Samsung, they have a method of providing an unlock code. I wish all manufacturers did that.

Also maybe doing a network reset or manually scanning for Public Mobile. Maybe the phone is set to the previous provider and not on auto.

sandpublic
Town Hero / Héro de la Ville

Try restarting your phone with the PM SIM card inserted.