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How do i tell if my phone number transfer is working?

Yungadhd
Great Neighbour / Super Voisin

I switched over on sunday, and authorized the transfer for my mobile but its been 3 days now and still havent been able to receive texts or calls or voicemails. I tried re transfering the number today but still havent seen or heard anything.

2 REPLIES 2

BKNS27
Mayor / Maire

@Yungadhd 

To confirm if porting is completed, put your old SIM back in your phone.

If it works then porting was not completed.

If it doesn’t work then porting is completed but you need to power off the phone before switching to the PM SIM.

If it still doesn’t work then contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Sansan
Mayor / Maire

@Yungadhd did you receive a text from your previous carrier confirming the port? Everything should've been working by now. Once you inserted or put the PM SIM card in the phone what happens? 

You can restart your phone to see if the PM name appers across the top.

Is your old carrier service still active? 

If nothings happens sign back into the app, and send a message for PM to review and fix.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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