after that do i activate the sim card to get the same phone number after entering my new sim card number
New customer or existing customer? If you're an existing customer, go into your account to change the sim card number. If you're not a customer yet, you go to activate.publicmobile.ca and you can port in number from from other carriers.
@tmugarisanwa You'll need to give us some more information of what is happening. You responded to a very old thread.
What is going on with your account?
Do you have an active account?
Normally if someone needs to change a sim card for whatever reason (lost phone, sim jacked, broken sim, etc,) they DO NOT ACTIVATE IT. they log into their account and simply click change sim card. Green Arrow.
But we have no idea what you exactly need to do as you have not really supplied details.
Did you have an account in past and you let it go to suspended status for non payment? Accounts like that are closed and deleted if not reactivated at 90 days mark. Now if that is the case you have to activate a new sim and you'd get a new account and new number.
To be certain. Just reply with more details on exactly what is going on with your situation (don't post personal info) and don't do anything until we respond.