How do I pay for new plan

[darlicious · Accepted solution]

@cathymutphy28 

Use the password reset to send to your email. If you do not remember your security questions then contacting the moderators will be necessary to access your account. Otherwise contacting the moderators for plan changes or payments is not necessary as all of these can be performed from within your account. Here are the ways you can pay for your service :

1. Credit cards on file can be used for payments via 611 but the 4 digit pin code is required to access and authorize credit card charges of pre-selected amounts only.
2. Voucher payments can be made via 611. Once dialed and connected Press ( 1 ) then ( 1 ) again. Enter the 12 digit pin code from the voucher. Once successfully entered the account will immediately reactivate and service will resume.
3. Remember not all vouchers are immediately valid after purchase. Vouchers purchased from 7/11, London Drugs, SDM and Shell stations are all immediately valid and loadable onto your account via 611 so can be done "in-store" after purchase.
4. Real time payments by giving your phone number to the clerk are available at Canadian Tire gas bars ( not in store at customer service those vouchers have delayed validity) and Mobil gas stations for a $1 RTP fee.
5. Instant top ups are available at some retailers ( east of the Rockies?) at retailers such as SDM but I have no knowledge to impart on these payments.
6. Online payments can be made thru recharge.com or ding.com for a small fee. They may take up to 3 hours to register in your account.

Further community member contributed info on vouchers can be found in the voucher catalogue....

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

For additional help if you are able to access your account but are getting error messages or other issues adding a payment via credit card follow these instructions :

Spoiler

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot

[Anonymous]

 @cathymutphy28 : There's a lot of open unknowns going on here.

What have you previously had here? What do you currently have here? What are you wanting to do?

[dabr]

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@cathymutphy28 wrote:

I’m also having trouble with my password 

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@cathymutphy28    Have you tried Forgot Password link?  If you're still unable to reset then contact moderators via chatbot and following prompts (type Forgot Password) here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket then send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The reset email/notice is received within minutes of request and has  2 hour expiry window.

[cathymutphy28]

No. Still stuck

suspended account

had to get new card but always on auto pay  

[HALIMACS]

@cathymutphy28 

Can you confirm what was the solution to your initial question?

You selected yourself, with no detailed solution therein.

Did the issue subside?   Did one of the other users assist with it?   If so, you should re-assign the solution to one of them.   

[cathymutphy28]

I’m also having trouble with my password 

[RosieR]

@cathymutphy28 contact the moderators

Two ways to contact the moderators:

• Faster way – Click the chat bubble at the bottom right of the page or click this link  >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
• Slower way – Send a private message to the Moderators_Team here.  You have to be logged in to your Community account for the link to work. 

It may take up to 48 hrs (faster response these days) to receive a reply from the moderators.  Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply. 

Please keep us posted

RosieR

[Anonymous]

 @cathymutphy28 : There are several ways to pay:

1. a voucher from many stores or online

2. instant top-up from a few stores

3. Visa, Mastercard, Amex

4. Visa, Mastercard Debit

Then you add the amount to your account to cover the new plan or use those methods to activate a new account.

[hTideGnow]

@cathymutphy28  do you meant you have just activated an account and would like to know how to pay?

You can setup Autopay to pay by credit card, this could also save you $2 monthly.

You can also set up a credit card on file and manually add enough fund onto your count monthly.   If you decide to do it this way and not the Autopay way, just make sure you add enough fun before end of your current billing cycle

Or you can get a voucher and pay by calling *611.  Similarly, you need to make the call before the billing cycle every month .   PM is a prepaid service, pay on time is the key to assure no service interruption 

[BirdieMoose]

If it's under an existing account, you can add a new SIM to the account and choose which plan to use. Payment would be with a credit card or Public Mobile voucher.

If you do not have an account, you will need to register a new one and add a SIM with a chosen plan.

[cathymutphy28]

Suspended account 

cannot get in account to change u to 25$ plan and to get auto pay again