How do I get my old number on a new sim chip

[dabr · Accepted solution]

@courtepatte1448    You should submit a ticket to customer support via chatbot and ask them to assist you.  You'll need to verify that you are the account/number holder.  Here's a link to chatbot and CS_Agent (if unable to submit ticket):  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[courtepatte1448]

I don't have access to my number or email cause phone was stolen 

[dabr]

@courtepatte1448    Log into your account, select Change SIM on the right hand side of page and follow prompts to enter new SIM and select email/text for PM to send verification.  Your number will stay with the new SIM

[MrSpock]

@courtepatte1448  hi you just go into your self serve account and go to change sim card and enter your new sim number , why areyou changing sim did you lose your old one?

[hTideGnow]

hi @courtepatte1448 login to My Account and click Change Sim card.  Enter the new sim # and pick the way to receive security code