Hotspot/tethering not working

[flipgateau]

Tried to set up a hot spot connection today between SkyPro III phone and my laptop running Windows 11.  I had done this before successfully using Windows 10.  Called the tech support people and the guy informed me that it was a problem with my DATA and to contact Public Mobile.  Checked and I do have data so not really sure what the problem is??  How do I get Public Mobile to check my data?  Any other suggestions?  Thanks in advance.

[darlicious]

@flipgateau 

I hope it works.....it's been awhile....

[flipgateau]

Thanks very much.  Will try your solution.

[darlicious]

@flipgateau 

Otherwise your mobile data is working on your phone? Go thru this guide for your phone to see if you missed a step.

https://www.devicesfaq.com/en/share-internet/sky-pro-iii

Edit:

Here is an article identifying possible issues with Windows 11 and how to troubleshoot them.

https://windowsreport.com/windows-11-mobile-hotspot-not-working/

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#

[HALIMACS]

@flipgateau 

Under your phone’s Network Connections (in settings), try manually selecting 3G vs LTE connection to network.

 Then try hot spotting again.

[flipgateau]

Both are there - data and 3G

[HALIMACS]

@flipgateau 

Make sure under your “my data and add ons” section there is indeed data remaining.

You might want to try manually selecting 3G under network settings as well.

[esjliv]

@flipgateau  - you checked your self serve account, is that what you meant?

Like under this section and you still have data showing there? If so, great.

Does this article help you troubleshoot:

https://windowsreport.com/windows-11-mobile-hotspot-not-working/