Hotspot and Data is not working

[KhAG]

I am a new customer, just moved to public a week ago. The internet was good but Today I woke up and my hotspot (Data Sharing) is has no internet while I am only 8GB/40GB. I tried to restart the phone connect and reconnect the sim...etcnothing happened. 

Now, I don't even have access to the internet. I'm using android,and I've already tried to reset the network and restart the phone, the data limit is disabled.

Was that there was no direct phone number to call customer service. I've been searching for almost two hours.

Please share any useful info, if I have to switch back to my previous provider I will do as they gave me a special offer to get back. 

[Amped]

You can't update the default APN.  You must create a new APN and tell the phone to use the one you created.  When you create the apn, copy all the settings from above into it, and make sure to add: ,dun under the APN type.  I did this and my hotspot works again.

[KhAG]

Yes, I still have the problem. 

[KhAG]

Samsung, note 20 ultra 

[KhAG]

Please read my post again, I already checked these things and there is no data limit or Data Saver 

[Phil_Adelphus]

@KhAG   Are you still having problems with the hotspot?  There seems to be a problem at the moment because several other people are reporting the same thing and I tested it myself with the same result.   Hopefully it will be fixed soon.

[softech]

@KhAG what is your exact Model and brand of the phone??

[KhAG]

Where should I update the APN

[softech]

@KhAG since you have Android your own internet likely blocked by the data limit like this, either change the Data Limit or disable it

[softech]

@KhAG 

if you have iPhone, Update the Carrier Profile and click Reset Network Settings

if Android, disable Data Limiter and Data Saver and check and update APN as follow: (and the DUN line is important for hotspot to work)

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[KhAG]

I am using Android 

[KhAG]

I did all of these before reaching here.

[KhAG]

I will message them, thank you

[hTideGnow]

hi @KhAG iPhone or Android ?

First try Reboot the phone, then click Reset All Networks and check if it helps

Make sure data limit on the phone is turned off

[KhAG]

Yes, call and text are working but not the data

[Handy1]

@KhAG  Sorry no no number to call but you can private message CS Agents , using this direct link 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[KhAG]

Yes, everything is working.

I've already Mentioned that my data usage is 8 out 40 GB. 

Is there number to call them?

[hairbag1]

@KhAG 

there's no traditional call center help with PM...your first line for help is with the Community Forum. If we can;t help we can provide further guidance. Does your text and talk still work as expected ?

[Handy1]

@KhAG and all other services work calls and text ? Doubted check you haven’t used all your data up like this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info