12-17-2022 07:16 PM - last edited on 12-17-2022 10:05 PM by computergeek541
Hi, it's Jan 17 still waiting for that text to reply with YES2 should've gotten it by the 15th. When?
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12-18-2022 05:05 AM
And here I was hoping for a ride in a deLorean? Dang it! 😁
Assuming the OP has been patiently waiting for the text from 4911 since December 1st then it would be unlikely that sending YES2 to 4911 would trigger the offer however if the Sim card was inactive, the account suspended or otherwise unable to recieve the text but the system had generated the text and the account deemed eligible for the offer then sending YES2 to 4911 would trigger the offers to be added to the self serve account as evidenced by the text I sent last week to 4911 after reactivating an account.
12-18-2022 03:10 AM
Thanks for clarifying this.
12-18-2022 02:26 AM
If you did not get the text to reply to for whatever reason then your only option is to ask support as mentioned by Quigley and Coverhiro. Just sending a text to that short code would not work.
No one replying here is a moderator. kaytus was quipping about your January typo.
12-18-2022 02:05 AM - edited 12-18-2022 02:14 AM
The deadline to receive the text was actually Dec 15, not Jan 15, since the last day to claim that holiday bonus was Dec 31; so my mistake. And please don't patronize me, I don't like it. On the other hand, as a PM moderator, shouldn't you have picked up on that mistake yourself? (the dates to claim the holiday cheer data bonus)
12-17-2022 09:56 PM
@Coverhiro...
watch the little envelop icon on top right side of the page will be highlighted when they respond to you.
12-17-2022 09:16 PM
@rudavil Like people suggested. However it didn't work for me and I had to message a Customer Service Agent directly with @CS_Agent
or follow this:
12-17-2022 07:45 PM
@rudavil time is running fast.. it is Jan?
12-17-2022 07:20 PM
Try sending YES2 to 4911.
If that doesn't work then, use the Chatbot Simon to get get a Customer Support Agent to add those holiday gifts to your account manually.
Use the Chatbot Simon to get a service ticket started first. The link is at the bottom of this page.
12-17-2022 07:20 PM
@rudavil wrote:Hi, it's Jan 17 still waiting for that text to reply with YES2 should've gotten it by the 15th. When?
Try texting YES2 to 4911...see if that gets it for you.