11-27-2023 05:58 PM
Signed up for a PM plan 4 days ago, found out there was a better plan available, couldn't update plan due to system failure and couldn't log in OR submit a ticket due to site error.
I did NOT use PM service, or activate my phone with PM's sim card, and fully swapped to another provider yesterday.
I was charged for the sim card and 1 month of service --
Question 1: can I get any of my money back, at least the monthly service, I don't mind paying the sim because of my mistake?
Question 2: Will I be charged again next month?
More context with Question 2: I CANNOT log in since I did not follow through with the email verification process due to site issues, and I cannot make a ticket claim to cancel pre-authorized payments. Since I never activated my phone, I am concerned my account is still authorized to monthly auto-pay.
Thank you for your help!
11-28-2023 03:08 PM
Unfortunately, I cannot send a ticket submission. Even if I clear the cache or try other web browsers, I keep getting errors...
11-28-2023 03:06 PM
Thank you Handy1, I have sent several messages, but I do not see it on the message board. I hope I didn't spam the agent, but I wanted to make sure the message was received. Is there a way to confirm the message was sent?
11-27-2023 06:14 PM
Hi @Entropyman
Since you can't log in to cancel pre-authorized payments, it's crucial to contact customer support as soon as possible.
You can submit a ticket to a customer support agent using this link: CS Ticket Submission.
Note that they are currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient.
Best of luck! 🙂
11-27-2023 06:00 PM
@Entropyman Contact support , you can use this direct link
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437