2 weeks ago - last edited a week ago by computergeek541
Hello,
I just bought a subscription and an esim, and I need help to move my Koodo number.
Thanks
2 weeks ago
Thank you, I will do that.
2 weeks ago
@Matet0328 In that case send support a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You only need to be logged in to this community for that link to work. Type out your problem and hit Send. An agent will reply at the envelope icon top right of this page, or tap your avatar for Messages if no envelope.
2 weeks ago
Thank you, but somehow, I couldn't login to my account.
2 weeks ago
@Matet0328 If the Koodo account is prepaid then yes, you pick a number during activation and then contact customer service to do the transfer of your old number. You can contact customer service via the chat icon bottom right of this page.
2 weeks ago
2 weeks ago
you need to download the free PM app to activate your new PM account. During the process, you'll be given opportunity to port in from previous network. Make sure old network plan is still active though.