07-28-2019 12:59 PM - edited 01-05-2022 06:09 AM
11-04-2019 09:49 PM
@dboxtvinfo715 wrote:try Sim on another phone ?
just too see
This message thread is more than three months ago. In all likelihood, the member has figured out how to get data working again.
11-04-2019 05:21 PM
try Sim on another phone ?
just too see
07-28-2019 01:48 PM - edited 07-28-2019 01:48 PM
@Tylerfruin wrote:Yes it the 25 dollar. Unlimited talk an txt an 300mb data plan
@Tylerfruin A couple of questions:
Also take your sim and put in in another phone to test. If your Data works then the problem is your phone. If it's not the US version then it's possible that might be the problem.
07-28-2019 01:24 PM
@Tylerfruin wrote:Thank you so much you've been a great help I've been trying to get ahold of him moderator for so long to get this problem fixed the few people that I have talked to you about the data problem have said this is what they've had to do as well
As wondered, if you can answer some questions we might be able to guide you.
Upon starting service here, has your data ever worked?
07-28-2019 01:20 PM
Thank you so much you've been a great help I've been trying to get ahold of him moderator for so long to get this problem fixed the few people that I have talked to you about the data problem have said this is what they've had to do as well
07-28-2019 01:17 PM
You can only contact moderator via private message, but there is signficant delays at the present moment. May need to wait several days for response. There is no call centre or live agent.
Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
However, if you can provide more detailed information, the community may be helpful and be able to sort things out. Sometimes though, only moderators can help.
Do you see the data add on in your overview page in self service account?
07-28-2019 01:13 PM
@Tylerfruin wrote:No lol it's a English name from the UK I live in British Columbia Canada is there a way to talk to a moderator. I herd some say they got a.moderator to do a phone reset on there end an when the powered back up there phone.the data. Was.Working again
There is no talking to moderators primarily. The way to communicate with them is to use the private messaging system in this community.
Maybe you could post a screen snip of your overview page so we can see what you have going on. Blank out personal info of course.
07-28-2019 01:11 PM
No lol it's a English name from the UK I live in British Columbia Canada is there a way to talk to a moderator. I herd some say they got a.moderator to do a phone reset on there end an when the powered back up there phone.the data. Was.Working again
07-28-2019 01:08 PM - edited 07-28-2019 01:11 PM
@Tylerfruin wrote:It's. An OPPO mirro an. It's a.New plan an sim regesterd two months ago. An the data has be There on the usage screen but . Won't let me use it or even see a 4g symbols even when.the date icon is highlighted
A shot in the dark here...is it possible that your username hints at being a French name? There is a whole French side to this service. There are also a couple people here that answer things in French.
Just guessing.
Edit: you may simply have run out of your data. When that happens...data just stops and you no longer see it as an active service on your account.
07-28-2019 01:07 PM
Yes it the 25 dollar. Unlimited talk an txt an 300mb data plan
07-28-2019 01:06 PM
It's. An OPPO mirro an. It's a.New plan an sim regesterd two months ago. An the data has be There on the usage screen but . Won't let me use it or even see a 4g symbols even when.the date icon is highlighted
07-28-2019 01:02 PM
More information would be helpful.
New plan/customer versus old plan?
Which model phone?
Did your data ever work?
What about other services like talk/data?
Which plan are you on?