Help: My GF Forgot Her Username

[wchu]

My GF forgot her username, so she can't login to the portal to update her payment information to pay her bill. Please help!

[april_h30]

@wchu 

The username to access the Self Serve page is your e-mail address.

If you are still expericing diffucites logging in, I recommend using the Chat Bot or contacting the moderator by clickon on the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Daps]

Is it possible she hasn't created her account yet?

Try registrating to see what happens
https://selfserve.publicmobile.ca/self-registration/

[AE_Collector]

Couldn't she look back through old emails from when she signed up and possibly even including the promotion emails that they send out regularly?

AE_Collector

[iPhoneUser]

---

@wchu wrote:

For some reason, it's not working. She might've used a different one that she doesn't remember.

---

Well it might be a bit of work on her behalf perhaps she should try every email she has. 

[Triguy]

Her username should be in her registration email when she setup her account.  If she can't find her email then  dhe could submit a ticket to a moderator by clicking on the question mark on the bottom right.  In the meantime, she could purchase a voucher or use recharge.com and call 611 to make a payment.

[ChuckYeah]

Her username is the email address she used to sign up. If you cant find that, you'll need @CS_Agent to help.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[Jb456]

---

@wchu wrote:

For some reason, it's not working. She might've used a different one that she doesn't remember.

[wchu]

For some reason, it's not working. She might've used a different one that she doesn't remember.

[CannonFodder]

She DOESN'T know her own email address!?!? 🤨 

[Jb456]

---

@wchu wrote:

My GF forgot her username, so she can't login to the portal to update her payment information to pay her bill. Please help!

---

To log into self serve username is your girlfriends email address