Help I'm locked out of my account

[lockedout2]

I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my physical SIM using the app because it says SIM is invalid. How do I switch back?

[lockedout2]

Thanks I'll do that. I just think it's absurd I have to create a new account to submit a ticket

[Chalupa_Batman]

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.