Having problems signing in / accessing my account... see below

[WBK]

I subscribed today, and am having problems signing into / activating my account and I need some help.  I'm getting an "unknown request failure" message;  I am not able to submit a "help ticket" ;  there is an indication that a sign-in authentication code is being sent to my phone, but I don't get any messages.  I need to chat with someone to help me activate my account... how do I do this? 

Bruce

[WBK]

... I was using both my computer as well as my phone to work through things.  I'm not sure if that was the problem or not, however... 

[statusquo]

Thank you for posting with that update and I'm able to get into my account now as well @Priority 

[Priority]

Try again now, the issue appears to have been corrected and resolved.

Just refresh your website. 

[statusquo]

Many of us are having the same problems and public has posted that they are working on it which you can read about at this link.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Login-Error-My-Account/td-p/...

[Handy1]

@WBK  There’s issue with signing in right now website down official announcement here 

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Login-Error-My-Account/td-p/10...

but if you need support here how to submit a ticket 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Priority]

At what part of the Activation is the process failing? Also are you using the Mobile App or Website for the Activation?

I'm about to do two Activations and this is my worry..

Edit: I see it's failing at the 2FA Code, that's a common issue so I don't think that's a part of the system outage right now. I'll update back and let you know if mine works within an hour or so.