Haven't received the free minutes yet

[Peppie1]

It's December 17th now and I still haven't received the free minutes and data that others have received by now?  I must have been forgotten or my plan is too small for them to give me that. Not fair!!

[Quigley · Accepted solution]

@Peppie1 

Try sending YES2 to 4911, first.

If that doesn't work then, just use the Chatbot Simon to get a service ticket started to have the holiday gifts added to your account manually by a CSA.

[Outdoorsman]

@Peppie1 

 hi if you didn't receive the text you can try texting YES2 to 4911 and see if it accepts it if not 

you need the help of a service rep to add it for you 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[JK8]

@Peppie1 

Try texting YES2 to 4911. If still no promos contact an agent.

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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