Haven't received Port our SMS

[Derrickr]

Hi,

The new provider has submitted a port request about 1:48pm today and so far I have not received the SMS for confirm the post. Please help urgently.

Thanks,

Brenessa

[Derrickr]

Had to contact new service provider to send request and this time I for the SMS. Thanks all for the help.

[hairbag1 · Accepted solution]

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@Derrickr wrote:

How long does it take to recevie the SMS from PM?

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should be within minutes really. Check with new provider to re initiate. port

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out

added...

if all else fails, use this link to message PM Customer Support....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Derrickr]

How long does it take to recevie the SMS from PM?

[Derrickr]

Yes the account is active and the SIM is in the phone. Waiting for the SMS.

[hairbag1]

@Derrickr 

can we assume that your PM account is still active ? Leave the PM sim in the phone until you receive port request. You have 90 mins to reply YES.