3 weeks ago - last edited 3 weeks ago by computergeek541
Why isn’t there a SIMPLE way to contact support? Where do I message privately? This whole community thing is ridiculous.
3 weeks ago
Hello there, and thanks for visiting our community forum.
The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.
Our customer support team will get in touch as soon as possible.
Public Mobile Team.
3 weeks ago
@Bacsi wrote:The link that Handy1 posted works, just use that.
It does work..but...sometimes (usually) we, in the Community can provide resolution alot faster than waiting for Customer Support to help. Unless it's an account related issue, we can likely help much faster.
3 weeks ago
The link that Handy1 posted works, just use that.
3 weeks ago
hi @Cwerbo all mobile carrier has community now, they hope to lower the ticket and help out the agent
but open ticket by ChatBot or direct message is easy, just give them 2 to 4 hours and usually issues will resolved then
3 weeks ago
That is a way PM business model has been set up.
All questions are handled by customers like yourself and only account issues are handled by PM agent through Ticket (direct mail).
3 weeks ago
while you go through that ritual, give us a chance to try to resolve your concern, if possible. What seems to be your problem with your cell service today ?
3 weeks ago
@Cwerbo You can use this direct link to message support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437