04-11-2017 11:50 PM - edited 01-04-2022 01:39 PM
I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need.
Is this PM's way of refusing to give invoices?
04-12-2017 09:20 AM
Hey @BLH,
Thank you for raising concern with us!
We are required to ask these questions for validation and verification purposes. It's always important to make sure that we have the correct information!
Regards
Mary
04-12-2017 08:58 AM
In this age of evreything online, and paperless billing, it seems the monthly invoice has gotten lost in the shuffle.
04-12-2017 08:00 AM
The invoice connundrum is an artifact of how carriers in this country handle prepaid accounts. Public Mobile is merely going with the flow.
04-12-2017 02:22 AM
Only way to get invoice is through MOD, And hope they reply, which they normally do. 😄
04-12-2017 01:50 AM
04-12-2017 12:27 AM
04-12-2017 12:23 AM - edited 04-12-2017 12:24 AM
Doesn't any read before replying to a post? I got an invoice with no problem after requesting one last month.
I requested one this month. I have 3 seperate requests for information for PM. Each request required more information that they already have. I DID NOT have to go through this last month.
04-12-2017 12:07 AM
04-12-2017 12:02 AM - edited 04-12-2017 12:08 AM
@BLH wrote:I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need.
Is this PM's way of refusing to give invoices?
They will give an invoice, and they are required to if it is requested by the customer as they are collecting provicial and federal sales taxes. However, it doesn't happen automatically, and the subscriber has to specificly request it. With that said, the receipt may be nothing more than amounts topped up, HST/GST/PST and Public Mobile's HST registration number.
04-12-2017 12:00 AM - edited 04-12-2017 12:01 AM
04-11-2017 11:58 PM - edited 04-12-2017 12:10 AM
As long as i know, they don't provide any invoice apart from the Payment History available in the self-serve account.
EDIT: Keep reading
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
04-11-2017 11:55 PM