Free gift of 500 minutes international call unavailable

[Lamjo7]

Hi Colleague,

Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please honour this bonus with a reset to my phone.

Thanks,

[Anonymous]

@Lamjo7 

To call from Canada, dial: 011 - xx - Area Code

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you getting the holiday gift,

• International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

[Lamjo7]

Also, in the usage record, I still have 0/500 international call minutes.

[Lamjo7]

Yes, I checked my account and it was added in bonus.

[softech]

@Lamjo7  you replied yes to the bonus.  Did you login to My Account and confirm the bonus data and long distance minutes were both added?