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Free Holiday Giveaway Expire

Rid123
Great Neighbour / Super Voisin

Hello,

I have 500 minutes to call International countries, US and Canada along with 2GB of free data  it is a Holiday Giveaway. Do these minutes and data expire?

1 ACCEPTED SOLUTION

Accepted Solutions

Dunkman
Oracle
Oracle

@Rid123 wrote:

Hello,

I have 500 minutes to call International countries, US and Canada along with 2GB of free data  it is a Holiday Giveaway. Do these minutes and data expire?


@Rid123 

They don't expire time wise.  Unused minutes and data will roll over to next month.  Once used up, then the add on will be gone.  

View solution in original post

13 REPLIES 13

Dunkman
Oracle
Oracle

@Rid123 wrote:

Hello,

I have 500 minutes to call International countries, US and Canada along with 2GB of free data  it is a Holiday Giveaway. Do these minutes and data expire?


@Rid123 

They don't expire time wise.  Unused minutes and data will roll over to next month.  Once used up, then the add on will be gone.  

View solution in original post

stevenanto
Model Citizen / Citoyen Modèle

@Rid123 They stay in your account until you use them all up, no expiry date. Enjoy

Triguy
Mayor / Maire

They will remain in your account until they have been used up.

Rid123
Great Neighbour / Super Voisin

thank you

@Rid123 

At public mobile add ons (other than US roaming add ons)  are one time purchases or gifts that do not expire. They will remain on your account until completely used.

 

Keep in mind if you are on a limited minute plan ($15/100 outgoing minutes) and you use all of your plan minutes you will start to use the international minutes. If you can actually use the international minutes then a better option to supplement the $15 plan is the $5/500min add on.

 

The 2gb data add on will kick in if you use up all of your plan data. It i  important to set your data warning and limiter in your phone as you will not get a plan data warning when you have a data add on in your account. Normally these would occur at 75% and 90%.

Hi @darlicious 

 

You wrote:  "It is important to set your data warning and limiter in your phone as you will not get a plan data warning when you have a data add on in your account. Normally these would occur at 75% and 90%."

 

In our cases, there was a 75 and 90% data warning on the combined data availability in both plan and add on data. 

 

Truth be told I didn't think there would be either. I believe this notification is inconsistent and still would support your suggestion for a phone-based data counter / app of some sort. 

@HALIMACS 

Interesting....I have heard you can get these warnings when you have almost used up all of your data. (plan and add ons) I try to give new members a warning as this can be expensive lesson if you burn thru 4 out of 5 gb of add on data ( or more including plan data.) Or in my case 15gb or more......

Totally agree,  @darlicious 

 

I would never RELY on getting those PM notifications. 

 

Always best to do a quick self serve check to be sure!!

fdrcamb519
Deputy Mayor / Adjoint au Maire

@Rid123 


@Rid123 wrote:

Hello,

I have 500 minutes to call International countries, US and Canada along with 2GB of free data  it is a Holiday Giveaway. Do these minutes and data expire?


Because they do not  expire its a nice buffer, when you run out of Data. enjoy it

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