Forgot to give the information you need

[Pa2_34Putts]

Information for my husbands phone # 441xxxx

Account #is as follows 100100xxxxxx. Virgin is requesting you to resend the paperwork to them

Thank you once again

Alan Strain

[srlawren · Accepted solution]

@Pa2_34Putts you need to:

1) Edit your message and remove your personal information!  This is a public community and anyone including Google search can read that info you just posted.

2) Send this info to the moderator team via private message.  More details below:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile