Forgot password

[timwong919]

I had tried many times of the password recovery procedure, but still can't receive the email for the password recovery

[Anonymous]

@scott77...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

[scott77]

how can  I send private message to the Moderator_Team  for forgot password recovery?

[NDesai · Accepted solution]

@timwong919 That function is currently broken. You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)