Forgot my password and security question answer

[Thomas999]

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

[Anonymous]

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@StephenWeadick wrote:

System does not seem to accept UserName and Password. I have reregistwered againReceived text from Public Mobile stating that my credit card will expire end of Sep 2021. It has been re-issued with expiration of 09/24. I am on auto pay.

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@StephenWeadick 

try to do Forgot your password click Here link , and enter your email address,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%. and they will Reset for you,

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Anonymous]

 @StephenWeadick : See the post just above yours.

[StephenWeadick]

System does not seem to accept UserName and Password. I have reregistwered againReceived text from Public Mobile stating that my credit card will expire end of Sep 2021. It has been re-issued with expiration of 09/24. I am on auto pay.

[Anonymous]

@Thomas999 

you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%. and they will Reset for you,

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[computergeek541]

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@Thomas999 wrote:

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

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You will need to go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html .  After going there, type in "forgot security question answer". If at all possible, the chatbot (SIMon) should be used for opening this ticket.  This is because sending a message directly to a customer support agent will get your request assigned a lower priority.  In addition, the the password reset option in the ticketing system will gather all necessary information for you and will reduce the amount of back-and-forth required to get your password reset. 

[t_p · Accepted solution]

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@Thomas999 wrote:

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

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You need to contact CS:

Private Messages - Community (publicmobile.ca)

They will ask for more info to authenticate and reset your password.