Father has been hacked. Phone has no access to pubic mobile and email is compromised

[Richrich]

Hi Everyone,

As in title. Dad's been hacked. He can't log in to his email accounts and his phone will not make calls or texts. He's a public mobile client. How do I help him get his phone back online? 

[Meow]

You will have to talk to agent. Open a ticket as preferable way of communication through botchat.

[hairbag1]

@Richrich 

use this link to message Customer Support for their intervention. Include as much acct info as you can..ie: phone #, acct #, PM pin #, name on acct, date of last payment...etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond to you.