Failed number transfer

[pchu1023]

Provided

PM SIM card #

Phone IMEI

Phone number to transfer

Previous carrier name

Activation process accepted all inputs and started process, but failed and end. 

Instruct me to contact client support for help.

[christian9]

Send a message to CS_Agent, they should check on their end to see what the issue is.

[softech]

@pchu1023 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed