cancel
Showing results for 
Search instead for 
Did you mean: 

Failed Activation on Step 6 (4 Days without a response)

mini31
Great Neighbour / Super Voisin

@Shazia_K

 

I'm not sure if this is common or not, but I have finally got the confirmation that payment has went through to public mobile for the promotion via my credit card statement. Essentially on the last page, it noted my activation has failed despite being charged, receiving an e-mail that everything is set-up without being able to access self-service. My phone does detect the SIM card but is unable to make calls/receive etc. I've messaged the Mods 4 days ago, but have yet to even have an acknowledgement my concern were seen. I understand that they are very busy right now, but the fact that I'm losing paid service time with no response that anything is occuring is very concerning to me. 

2 REPLIES 2

mini31
Great Neighbour / Super Voisin
Thank you Shazia for getting back to me, everything is up and running well!

Rockdaddy22
Retired Oracle / Oracle Retraité
They'll get to you as soon as they can, I'm sure they'll credit you for any lost time, their good like that. I know it sucks right now, this promo has overwhelmed them.
Need Help? Let's chat.