@Gope wrote:
When I try to reset my PW it says I've been locked out. I've never had any issues before this, and I don't think I've ever logged into my self serve except probably a couple years ago to set up Public Mobile.
I sent a message to mod team but who knows how long that will take, I'm royally pissed off that they don't have real customer support, phone number, chat, something.
I'm getting kind of **bleep**ed here, it's my gf's birthday and she can't reach me. At this point it's looking easier just to switch to a provider who I can actually have a human conversation with.
Sorry I know it sucks They are really busy but working hard to respond to each inquiry. Support staff is small but that’s why this service is such low cost. Rest assured you WILL be taken care of.
For me, the extremely rare time I need a moderator to respond I have to wait but the rest of the time I save a lot of money. I save about $490 a year with public mobile so its worth it.
It typically should be within 48 hours. No need to send multiple messages or it will just slow down the process unless you forgot to include your identity / pin number for verification then sending a second message (Click to send) will speed it up for you as the first response from them will be "who are you? " or "whats your pin?".
For more information about contacting a moderator Click Here
@Gope wrote:
I sent a message to mod team but who knows how long that will take, I'm royally pissed off that they don't have real customer support, phone number, chat, something.
You got what you pay for
@Gope wrote:
I'm getting kind of **bleep**ed here, it's my gf's birthday and she can't reach me. At this point it's looking easier just to switch to a provider who I can actually have a human conversation with.
Without trying to be rude, it is you that forgot your password. This service is not for everyone.
"The phone company without a phone number"
"Less for Less"
