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Esim

MLeDrew
Great Neighbour / Super Voisin

I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today. 

3 REPLIES 3

MLeDrew
Great Neighbour / Super Voisin

I was trying to activate the eSIM while in Canada but I had to wait until I arrived in Europe to complete the activation. All is working well. I’m thrilled that eSim is now an option with Public Mobile. Thanks for the support! 

anotheran
Good Citizen / Bon Citoyen

I would contact the European esim provider. I had problems with Korea with nomad but their customer service was excellent and able to fix it in half an hour. It worked flawlessly in Japan prior. 

hTideGnow
Mayor / Maire

hi @MLeDrew no , the PM sim should not be a problem 

if you have a PM physical sim,you can remove it and rebooti.  But if you have a PM eSIM, disable it but not delete it and reboot and test 

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