04-13-2024 02:56 PM
I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today.
04-14-2024 05:55 AM
I was trying to activate the eSIM while in Canada but I had to wait until I arrived in Europe to complete the activation. All is working well. I’m thrilled that eSim is now an option with Public Mobile. Thanks for the support!
04-13-2024 05:50 PM
I would contact the European esim provider. I had problems with Korea with nomad but their customer service was excellent and able to fix it in half an hour. It worked flawlessly in Japan prior.
04-13-2024 02:59 PM
hi @MLeDrew no , the PM sim should not be a problem
if you have a PM physical sim,you can remove it and rebooti. But if you have a PM eSIM, disable it but not delete it and reboot and test