Esim transfer between 2 devices

[Ritika123]

Hi everyone,

i want to transfer my e-sim from one device to another. Can I do that, if so how?

I can’t even submit a ticket, it says error

[Sevcan]

To transfer an eSIM from one device to another:

1. Deactivate eSIM on the current device.
2. Get new activation details (QR code or details).
3. Activate eSIM on new devices using new information.

[Priority · Accepted solution]

You'll have to sign into your Public Mobile Account on the device you'd like to switch the e-SIM to using the Public Mobile App, and than buy a new e-SIM so it installs on the new phone and deactivates the old one. 

'Buy a Physical SIM Card or Activate e-SIM'
https://myaccount.publicmobile.ca/en/account/purchase-sim

[ShawnC13]

As of right now you are not able to transfer e-sims between devices.  It is on PM's radar so hopefully a feature for the future.

[Handy1]

@Ritika123  You can’t transfer eSIM from one device to another . But you can request a new eSIM for $5 from in your my account or with help of support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy]

---

@Ritika123 wrote:

Hi everyone,

i want to transfer my e-sim from one device to another. Can I do that, if so how?

I can’t even submit a ticket, it says error

---

@Ritika123 , unfortunately not 😔. You would need to purchase a new eSIM!

The chatbot is broken! Sorry. 

You can send a private message to a CS_Agent: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).