03-03-2023 03:04 AM
Solved! Go to Solution.
03-03-2023 08:40 AM
@1978 - if you are unsure if you activated or not and/or got charged, check with customer support (CSA).
Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
03-03-2023 08:03 AM
DO NOT try to re-attempt activation. Pm might have charged you already.
First check if PM charge your credit card yet.
Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls
If PM has not charge you and the sim card is not connecting, then the activation didn't completed.
Error 821 usually comes up when you request porting and used IMEI as the information for the old provider
If PM didn't charge you yet, you can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI.
03-03-2023 03:13 AM
@1978
Clear your browser cache and open a new window browser in incognito.
Do you happen to know if your cc got charged. If yes put sim in phone and reboot.