Error Trying to Activate Sim Card

[BorisBago]

Hello,

I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message 

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

How do I activate my sim card?

[hTideGnow · Accepted solution]

HI @BorisBago 

you need to complete the activation using the Public Mobile app and not the browser

so, if you were only using the app, please download the app and resume from there

if you still unable to complete the activation, please please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437