Email no long works & can’t log in or get a customer service ticket

[Alouie]

Customer service agent helped required

This post is to assist partner with issue.

My partner cannot log in to  PM account as the email which was used to create log in account ceased to work and had to get a new email. After many attempts to use the chatbot,  and being sent in a never ending loop with no success… because cannot log in!  Tried the community suggestions with no success.  Partner needs to have customer service agent to get the new email onto the account so can mange PM account.  Wanted to upgrade to 4G.  Very much appreciate assistance . 

[Alouie]

Thank you very much for sharing this link.I did get a reply from Customer service and it took a lot to get the glitch sorted out. Partner has access to account! 🙂

[Alouie]

Thank you for this information 🙂

[dust2dust]

The email address is just a login id. Use the existing email address to login. You can use the phone number to change the password if need be.
Are your services working?

[JRod]

@Alouie 

Do know that customer service is closed currently but you will get a response tomorrow.

Their hours are 9am-10pm EST

[Alouie]

Will try the link. Thank you

[JRod]

@Alouie 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).