Email change

[ShaneGroth]

How do i change my email adress

[BKNS27]

@ShaneGroth 

Only the CS_Agent can change the email in your account as long as you can verify all the security questions.

[JK8 · Accepted solution]

@ShaneGroth 

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

[walker1]

@ShaneGroth 

You'll have to get a Customer Support Agent to do that for you.

Please use the Chatbot Simon to get a service ticket started first.