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Email and password

Cory4755
Great Neighbour / Super Voisin

Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!

3 REPLIES 3

HALIMACS
Mayor / Maire

@Cory4755 

 

If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. 

 

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message.

Handy1
Mayor / Maire

@Cory4755  Try again incognito mode private mode , there’s is cache issues or even another device or lap top 

 

edit if you changed password and still can’t get in reach support and regain access to your account 

Getting support / submit ticket

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message to our  CS_Agents by clicking here.

 

dust2dust
Mayor / Maire

Test your login id by logging in to the chatbot.

Try a different browser or device or use private mode.

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