Email address change

[netminder]

I will be moving in September and need to change my email address as well my wife needs to change hers(she is not part of the community) in my account. How does one go about doing so?

[computergeek541]

---

@Timer wrote:

@netminder 

contact to support team by  CS_Agent  to change email.

---

Customers need to be going through the chatbot. Otherwise, customers will receive slower service.

[Yummy]

Contact agent for assistance as only they can do that for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[RossN]

@netminder 

 contact a cs agent to change email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Timer]

@netminder 

contact to support team by  CS_Agent  to change email.