ESim installation failure

[Ericfeng]

Hi

I was unable to install the eSim via the PM app. I also tried scanning the QR code but it says to try later or contact carrier. Can anyone provide me guidance? TIA

[softech]

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@Ericfeng wrote:

how to redownload?

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@Ericfeng 

you can use the app to download and install the eSIM.  If fails, you will need to try using the QR code. 

But sound like you tried both, so, open ticket with PM support is the way to go for now

[Ericfeng]

how to redownload?

[hairbag1]

@Ericfeng 

snipped from PM Help files re: esim...

What should I do if the eSIM download fails?

If the eSIM installation fails, you have the option to retry the download up to three times. If the issue persists after three attempts, you will have the option to contact a Customer Support Agent for further assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Abheer · Accepted solution]

Hi @Ericfeng 
Contact customer support using the following link, they can help you redo it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.